Our goal is to offer you reliable shipping options, no matter where you live. We ship worldwide and work closely with our logistics partners to provide consistent service and timely delivery updates.

Processing Time

• Before shipment, please allow 1–3 business days for order processing (excluding weekends and public holidays).
• Processing time may be delayed if your shipping address is incomplete/incorrect or if the order is flagged as a potential risk (this additional time helps us ensure payment security). In certain cases, we may request proof of identification for the billing information received.

 

Standard Shipping Time（Estimate）

• Standard Shipping fee: $5.99.
• Estimated delivery: 10–17 days (delivery time varies by destination country and local carrier processing).
• Tracking information may take 1–3 days to sync after the tracking number is issued.

 

Expedited Shipping Fee

• Expedited Shipping fee: $10.
• Estimated delivery: 8–15 days (delivery time varies by destination country and local carrier processing).
• Expedited orders may be dispatched earlier than Standard Shipping, potentially reducing dispatch time by 1–2 days (where available).
• Tracking information may take 1–3 days to sync after the tracking number is issued.

 

Track your parcel

• We recommend that you register an account on our website to keep track of your order.
• Parcel Tracking Site: https://www.17track.net/en (Tracking information may take 1–3 days to sync after the tracking number is issued.)
• Friendly Reminder: If you do not live in a secure location, please choose your shipping method carefully. Some couriers may deliver without requiring a signature, and packages may be left in a location deemed safe by the carrier. We are not responsible for delivery issues caused by an incorrect or incomplete address provided by the customer. If a parcel is returned due to failed delivery or no one available to sign/receive the package, a logistics fee of 10% of the item amount will be charged to cover return shipping and handling costs.

 

Taxes and Duties

• Your order may be subject to customs, import duties, or local taxes once the parcel reaches the destination country. Legally, these charges must be paid by the recipient. Unfortunately, we have no control over these charges, as customs policies and fees vary by country.
• Import duties are typically calculated as a percentage of the declared value of the goods. While many countries may charge moderate rates, some destinations may impose higher tax burdens. For countries such as Brazil, India, and Mexico (and other destinations where taxes/duties can exceed 10%), any customs duties, import taxes, or clearance fees must be paid by the buyer.
• If you have any questions, please CONTACT US

 

Delivery Guarantee

If you have purchased a Delivery Guarantee, please learn more through the link Learn More About Care Shipping Protection.

This service is provided by a third party, and all claims services are performed by insurance providers. Upon purchasing the Delivery Guarantee, you will receive a notification email containing the claim entry and protection details. Additionally, you can log in to the following website to apply for a claim: carebox.global/user/covers